The YetiText mobile app utilizes the Voice over Internet Protocol (VoIP) when you place phone calls. VoIP allows users to send and receive voice calls over the internet, without the need for traditional telephones or circuit transmission.

If you are experiencing degraded call quality it may be in the form of one of the following issues:

When call audio has a robotic-sound or choppy cuts in and out, this is often caused by packet loss due to excessive jitter on the line. Jitter is the term used when packets are received out-of-order and can be caused by a number of factors including network traffic, or the technologies used in the call.

When a caller can hear the other party, but the other party can't hear the caller, we refer to this as one-way audio. Missing audio streams can be caused by a number of factors including errors in the connection, problems during a network handoff (such as switching from WiFi to cellular or vice versa), or issues at the source or destination.

When caller or callee reports excessive delays in the call audio, this is often caused by excessive latency on the line. Call audio latency can be caused by a number of factors including delayed packet transmission or delivery somewhere along the line, or the technologies used in the call.

When a caller or callee reports that they hear their own delayed audio being transmitted back to them, we refer to this as call audio echo. Echo is often caused by positioning and volume levels of the speaker and microphone at one end of the line, or by crosstalk on copper wire (landline) networks.

When a caller or callee reports that the volume of a call is either too loud or too quiet, we typically classify this as a call audio volume issue. These call volume issues are often caused by the hardware used, including the positioning and levels of the speaker and/or microphone at one end of the line.

When a caller or callee reports audio interference or background noise on a call, we typically classify this as a call audio static issue. These audio quality issues are often caused by the hardware used, including the placement, positioning, and levels of the speaker and/or microphone at one end of the line.