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Verifying a Contact Phone Number: HubSpot Workflow Action
Verifying a Contact Phone Number: HubSpot Workflow Action

This article walks you through the setup of the mobile verification settings and how to setup the verification action within a workflow.

Levi Butler avatar
Written by Levi Butler
Updated over 3 years ago

Notice: YetiText is unable to provide all users with verification details about Canadian phone numbers. Per the Canadian Local Number Portability Consortium (CLNPC), YetiText customers must have a contract with the CLNPC to receive this data. Contact support if you need access to this data and want to learn more about the process.

YetiText provides a phone number verification service that verifies the validity of your contacts' phone numbers inside of ActiveCampaign. When capturing a phone number from your contact, you don't always know for certain that the number is able to receive text messages. In addition, carriers for certain types of phone numbers may not inform YetiText that the number we are attempting to send messages to is unable to receive text messages, which can mean you are paying for text messages that aren't being seen.

Using YetiText's phone verification service, you can know right away whether your contact's phone number can receive text messages. You should do this before you attempt to send text messages to a contact.

Setting Up HubSpot Workflow Action

  1. Go into the desired Workflow where you want to run a number verification.

  2. From the side panel, select the Verify Contact Phone Number action.

3. click Save and You're Done!

Run your verification action

  1. Add contacts to the workflow. (As each contact passes through the workflow we will use the phone number in the default Phone or Mobile Phone property field.)

  2. YetiText will validate and lookup the details for the phone number.

  3. If the format of the contact's phone number doesn't include the country code (i.e. +1 for the United States/Canada), then YetiText will move the value in the phone property to the mobile phone property and include the country code. This makes sending messages to that contact in the future more reliable. YetiText will add an activity feed note to the contact which will include more details on the contact.

  4. Finally, YetiText will add a new property to the contact call YetiText Phone Type and will apply one of the following values to that contact property:

  • Mobile Phone This indicates the number is able to receive text messages and the phone line is linked with a mobile device.

  • VOIP Phone This indicates the number is able to receive text messages and but the phone line is registered through a VoIP provider, i.e. Google Voice.

  • Landline Phone This indicates the number is registered as a landline phone and most likely is unable to receive text messages.

  • Canada/Unverified Phone This indicates that the number is Canadian, and we could not verify the type of phone line associated with the phone number. (see the notice at the top of this article)

  • Invalid Phone The value in the contact's Phone property or Mobile Phone property is not a valid phone number.

  • Missing Phone The value in the contact's Phone property or Mobile Phone property is empty.

Billing

YetiText's phone verification service charges your account if we have not verified a phone number before. Once a phone number is verified by YetiText, you can verify the same number again and you will not be charged a second time.

Example:

  1. YetiText Customer A runs a verification for the phone number, +18005551234

  2. YetiText Customer A is charged for the verification.

  3. YetiText Customer A runs a verification for the same number, +18005551234

  4. YetiText Customer A is not charged. 😃

  5. YetiText Customer B runs a verification for the same number, +18005551234

  6. YetiText Customer B is not charged. 😃
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