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Verifying a Contact Phone Number: ActiveCampaign
Verifying a Contact Phone Number: ActiveCampaign

This guide will walk through the steps to verify if a contact's phone number is able to receive text messages (United States only)

Levi Butler avatar
Written by Levi Butler
Updated over 4 years ago

Notice: YetiText is unable to provide all users with verification details about Canadian phone numbers. Per the Canadian Local Number Portability Consortium (CLNPC), YetiText customers must have a contract with the CLNPC to receive this data. Contact support if you need access to this data and want to learn more about the process.

YetiText provides a phone number verification service that verifies the validity of your contacts' phone numbers inside of ActiveCampaign. When capturing a phone number from your contact, you don't always know for certain that the number is able to receive text messages. In addition, carriers for certain types of phone numbers may not inform YetiText that the number we are attempting to send messages to is unable to receive text messages, which can mean you are paying for text messages that aren't being seen.

Using YetiText's phone verification service, you can know right away whether your contact's phone number can receive text messages. You should do this before you attempt to send text messages to a contact.

Get your YetiText phone verification service URL

  1. Login to your YetiText account: https://app.yetitext.com

  2. Navigate to the Settings page.

  3. Under the Mobile Phone Verification section of the Settings page, copy your account-specific verification URL.

Use your YetiText phone verification service URL inside of ActiveCampaign

  1. Set up a Webhook action inside of your ActiveCampaign Automation, and paste the URL.

  2. Add contacts to the automation. (As each contact passes through the automation we will use the phone number in the default Phone contact field.)

  3. YetiText will validate and lookup the details for the phone number.

  4. If the format of the contact's phone number doesn't include the country code (i.e. +1 for the United States/Canada), then YetiText will update the value in the phone field to include the country code. This makes sending messages to that contact in the future more reliable. YetiText will add a note to the contact when it makes an update to the phone field.

  5. Finally, YetiText will apply one of the following tags to the contact:

  • YetiText - Mobile Phone This indicates the number is able to receive text messages and the phone line is linked with a mobile device.

  • YetiText - VOIP Phone This indicates the number is able to receive text messages and but the phone line is registered through a VoIP provider, i.e. Google Voice.

  • YetiText - Landline Phone This indicates the number is registered as a landline phone and most likely is unable to receive text messages.

  • YetiText - Canada/Unverified Phone This indicates that the number is Canadian, and we could not verify the type of phone line associated with the phone number. (see the notice at the top of this article)

  • YetiText - Invalid Phone The value in the contact's Phone field is not a valid phone number.

  • YetiText - Missing Phone The value in the contact's Phone field is empty.

Billing

YetiText's phone verification service charges your account if we have not verified a phone number before. Once a phone number is verified by YetiText, you can verify the same number again and you will not be charged a second time.

Example:

  1. YetiText Customer A runs a verification for the phone number, +18005551234

  2. YetiText Customer A is charged for the verification.

  3. YetiText Customer A runs a verification for the same number, +18005551234

  4. YetiText Customer A is not charged. 😃

  5. YetiText Customer B runs a verification for the same number, +18005551234

  6. YetiText Customer B is not charged. 😃
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