See how many texting credits you have left and get copies of your bills.
Before you start
Only an Owner can open these pages.
Steps
Check your SMS credits
Open Settings, then click SMS Credits under Billing.
Available balance shows the credits you have left.
Credit batches lists each pack you got, with Granted, Source, Remaining, Batch size and Expires.
Recent usage shows what used your credits, with When and Segments.
Download an invoice
Open Settings, then click Invoices under Billing.
Upcoming charges shows what you will be billed next.
In the list, find the invoice and click Download PDF.
What happens next
One credit covers one text segment. A picture message uses 2 credits.
Credits are used by broadcasts, reply campaign steps, HubSpot workflow texts and dialer pre-call texts.
Replies to those texts also use credits, until someone on your team answers the conversation by hand.
Texts your team sends one to one, from the messenger or the HubSpot inbox, do not use credits.
Common questions
What is a segment?
A long text is split into parts called segments. Each part uses one credit. Emojis and some symbols make each segment shorter.
It says "No active credit batches".
Credits come with a plan that includes an SMS credit pack. Change your plan to add one. See manage-your-plan-and-billing.
Do credits expire?
Yes. Each batch lasts 90 days from the day you get it. Unused credits do not vanish at renewal. They stay until their own batch expires. We always use the batch that expires soonest first.
There are no invoices.
Invoices show once you have an active subscription.
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