Resolve a conversation when you are done with it. It moves out of Mine and All and into Resolved, so your list only shows what still needs you.
Before you start
Anyone who can send messages can resolve or reopen conversations. You don't need a texting seat for this.
Steps
Resolve the conversation you have open
Open the conversation.
Click Resolve at the top right.
Resolve from the list
Point at a conversation in the list.
Click the Resolve conversation button on the row.
You see Conversation resolved with an Undo button for about 8 seconds. Click Undo if you clicked by mistake.
Reopen a conversation
Click the Resolved tab.
Open the conversation and click Reopen at the top right. Or point at the row and click Reopen conversation.
What happens next
A resolved conversation shows in the Resolved tab. It keeps its history and who it is assigned to.
It opens again on its own when:
the contact texts you, or
anyone on your team sends a text or adds a note in it.
When you reopen it from the top of the conversation, you land on Mine if it is assigned to you, or All if it is not. When you reopen it from its row, you stay where you are.
A line in the conversation shows who resolved or reopened it.
Common questions
Does resolving send anything to the contact?
No. It only changes where the conversation sits in your Messenger.
Can I resolve many conversations at once?
Not yet. Resolve them one at a time.
If Combined view is on, does Resolve close all of a contact's numbers?
Only when Combined view is set to By contact. Then resolving or reopening applies to every one of that person's conversations you can reach. With By number or Off, it applies to the one conversation.
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