Send a picture, file, audio clip or video with your text, or add a tracked link.
Before you start
Files come from your brand's Media Library.
Uploading new files needs an admin or owner. Members can send files that are already in the library. Members still see the Upload and Record tabs, but their uploads are refused.
Video links need an active tracking domain for your brand.
Steps
Attach a file
Open the conversation and click the three-dots button next to the send button.
Click Attach media.
Pick one of the tabs:
Browse Library: search with Search media..., click the files you want, then click the button at the bottom to add them. If you pick a video, it is added to your text as a tracked video link, not as a file.
Upload: add a new file from your computer. It is saved to your Media Library.
Record: pick your Microphone (and Camera for video), then click Start Recording. Click Stop when you are done, give it a Name, then save it. Click Discard to start over.
Your files show above the message box. Add a message if you like, then send.
Record audio or video
Click the three-dots button, then Record audio/video. Only admins and owners see this option.
Follow the same steps as the Record tab above. Audio is attached with Attach to Message. Video is added as a tracked link with Insert Video Link.
Add a tracked link
Click the three-dots button, then Insert link.
Search with Search links..., click a link, then click Insert.
Add a video link
Click the three-dots button, then Insert video link.
Search with Search video links..., click one, then click Insert.
What happens next
Under your files you see how many you added and their total size, for example "2 of 10 files, 1.2 MB of 5 MB".
Big audio files are sent as a listen link instead of a file. You see "Audio over [size] KB will be sent as a listen link."
A tracked link or video link gets its own short link for this contact when the text is sent, so you can see if they click. A green click marker shows under the text when they do.
Common questions
How many files can I send?
Up to 10 files in one text, and up to 5 MB in total. Carriers limit picture texts to 5 MB.
I see "Audio files this large are sent as a listen link, which requires an active tracking domain."
Your brand needs a tracking domain to send big audio. Ask an admin to set one up in Settings, under Domains.
I see "One of the files you picked is no longer in the Media Library."
Someone deleted that file. Remove it from your text and pick again.
Can I attach a file to an internal note?
No. Attachments are for texts only.
I see "No tracked links yet for this brand."
Your brand has no tracked links. Click Create one in Settings → Links, or ask an admin.
Related articles
Add files to the Media Library
Create a video link
Set a brand's link domain, UTM tags and document link expiry
Why a text was not sent